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Intranet > IT > IT-FAQ's  

IT-FAQ's

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Why can't I connect to the F Drive on the server? Use SHIFT+ENTER to open the menu (new window).
If you are unable to connect to the network drive letter F: you must reboot your machine and login to the company domain propertly.
Hardware
Why does the order entry software also default to the customer last name when searching and is there a way to change this?Use SHIFT+ENTER to open the menu (new window).
This is the default setting for the order entry software.  This can be modified per user ID under the Edit settings, Preferences, Default search settings.  You can see the various search settings from this screen.
Software
What is the protocol if my PC is not running correctly?Use SHIFT+ENTER to open the menu (new window).
If you are experiencing trouble with any hardware or software related issue with your computer, please email pchelp@viascope.com.  Someone in the IT should respond within 1 hour.
Service